Privacy Policy

Last Updated: September 2026

At MomoZone, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit or interact with our website.

By using the MomoZone website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you:

• Contact us through our website

• Submit a franchise enquiry

• Request information about our products or services

• Fill out an enquiry or contact form

• Communicate with us through email, phone or WhatsApp

• Participate in promotions, surveys or other activities

Depending on the purpose of your enquiry, the information may include:

• Name

• Mobile/WhatsApp number

• Email address

• City or location

• Business-related information

• Any other information you choose to provide

Please do not submit sensitive personal information unless it is specifically requested and necessary for the relevant service.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of your visit

• Referring website

• General website usage information

This information helps us understand website usage, improve performance and provide a better user experience.

3. How We Use Your Information

MomoZone may use the information collected to:

• Respond to your enquiries

• Contact you regarding franchise opportunities

• Provide requested information

• Process and manage enquiries

• Improve our website and services

• Understand customer and visitor preferences

• Send relevant business or promotional communications where permitted

• Maintain website security and prevent misuse

• Comply with applicable legal and regulatory requirements

We will use your information only for legitimate and relevant purposes.

4. Franchise Enquiries

If you submit a franchise enquiry, the information you provide may be used by MomoZone or its authorised representatives to contact you regarding franchise opportunities, eligibility, locations, investment requirements, outlet models and related business information.

Submitting an enquiry does not automatically make you a franchise partner.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and remember certain preferences.

Cookies may help us understand how visitors use our website and improve the overall browsing experience.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. Third-Party Services

We may use third-party services such as:

• Website analytics tools

• Hosting and technical service providers

• Social media platforms

• Communication services

• Online forms

• Maps and location services

• Advertising and marketing platforms

These third parties may collect or process information according to their own privacy policies. MomoZone is not responsible for the privacy practices of independent third-party websites or services.

7. WhatsApp and Communication

If you choose to contact MomoZone through WhatsApp, phone, email or another communication platform, your communication may also be subject to the privacy policy and terms of that respective platform.

We may use the contact details you provide to respond to your enquiry and provide relevant information.

8. How We Protect Your Information

MomoZone takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information when reasonably necessary with:

• Authorised employees or representatives

• Service providers working on our behalf

• Technology and hosting providers

• Marketing or communication service providers

• Government authorities or law-enforcement agencies where legally required

Any sharing will be undertaken for legitimate business, operational or legal purposes.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide services, maintain business records, resolve disputes, enforce agreements or comply with applicable legal requirements.

11. Third-Party Links

Our website may contain links to third-party websites, social media pages, delivery platforms or other external services.

MomoZone does not control these websites and is not responsible for their content, security or privacy practices. We encourage you to review their privacy policies before providing personal information.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can take reasonable steps to address the matter.

13. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to information we hold about you

• Request correction of inaccurate information

• Request deletion where legally applicable

• Withdraw consent for certain communications

• Request information about how your data is used

To exercise an applicable privacy right, please contact us using the details provided below.

14. Changes to This Privacy Policy

MomoZone may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date.

15. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through the contact details available on the MomoZone website.

MomoZone – The Momo Specialist
Taste That Moves With You.